Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Introduction
clomarivenix ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clomarivenix.org or use our financial modeling services.
We understand that financial analysts and professionals require the highest level of data protection. This policy outlines our comprehensive approach to data privacy, your rights as a user, and the measures we take to ensure your information remains secure.
Information We Collect
We collect information to provide you with better services and improve your experience with our financial modeling platform. The types of information we collect include:
Personal Information
Name, email address, phone number, job title, company name, and professional credentials you provide when registering or contacting us.
Usage Data
Information about how you interact with our platform, including pages visited, features used, time spent, and click patterns.
Technical Information
IP address, browser type, device information, operating system, and other technical identifiers for security and functionality purposes.
Financial Models & Data
Models you create, data you input, calculations performed, and any content you upload to our platform for analysis purposes.
Automatic Data Collection
Our systems automatically collect certain information when you use our services, including log files, cookies, web beacons, and similar tracking technologies. This helps us understand usage patterns and improve our platform's performance.
How We Use Your Information
We use the information we collect for various legitimate business purposes, including:
- Providing and maintaining our financial modeling services
- Processing your requests and responding to customer support inquiries
- Improving our platform's functionality and user experience
- Sending important updates about service changes or security matters
- Conducting analysis to enhance our financial modeling tools
- Ensuring platform security and preventing fraudulent activities
- Complying with legal obligations and regulatory requirements
- Personalizing your experience based on your usage patterns
We never sell your personal information to third parties. Your financial models and proprietary data remain confidential and are used solely to provide our services to you.
Information Sharing and Disclosure
We maintain strict controls over your information and only share it in specific circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform, including cloud hosting services, payment processors, and analytics tools. These providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We'll notify you of any such change in ownership or control.
Data Storage and Security
We implement comprehensive security measures to protect your information:
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your information
- Secure data centers with physical and digital protection
- Regular backups to prevent data loss
- Employee training on data protection and privacy practices
Your data is primarily stored on secure servers located in Australia, with backup systems in other jurisdictions that provide adequate data protection standards. We retain your information only as long as necessary to provide our services and comply with legal obligations.
Your Privacy Rights
As a user of our services, you have several important rights regarding your personal information:
Access Rights
Request copies of your personal information and understand how we use it.
Correction Rights
Update or correct inaccurate personal information we hold about you.
Deletion Rights
Request deletion of your personal information, subject to legal requirements.
Portability Rights
Receive your data in a structured format for transfer to another service.
Restriction Rights
Limit how we process your information in certain circumstances.
Objection Rights
Object to processing based on legitimate interests or for marketing purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These include:
Essential Cookies
Required for basic platform functionality, including user authentication, security features, and maintaining your session while using our financial modeling tools.
Analytics Cookies
Help us understand how users interact with our platform, which features are most popular, and where improvements can be made. This data is aggregated and anonymized.
Preference Cookies
Remember your settings and preferences to provide a personalized experience, such as your preferred dashboard layout or calculation methods.
You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.
International Data Transfers
While we primarily store data within Australia, some of our service providers may process information in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place through:
- Adequacy decisions recognizing equivalent protection standards
- Standard contractual clauses approved by relevant authorities
- Certification schemes ensuring appropriate data protection
- Binding corporate rules for international transfers
Data Retention
We retain your information for different periods depending on the type of data and purpose:
- Account information: Retained while your account is active and for 7 years after closure
- Financial models and data: Retained for the duration of your subscription plus 2 years
- Usage and analytics data: Typically retained for 3 years for platform improvement
- Communication records: Retained for 5 years for customer service quality
- Legal compliance data: Retained as required by applicable laws and regulations
We regularly review our data retention practices and securely delete information that's no longer needed for legitimate business purposes.
Children's Privacy
Our services are designed for business professionals and are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through:
- Email notification to your registered email address
- Prominent notice on our website and platform
- In-app notifications when you next log in
- Updates to the "Last Updated" date at the top of this policy
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us:
Wollongong NSW 2500
Australia
We aim to respond to privacy-related inquiries within 30 days. For urgent matters, please mark your communication as "Privacy - Urgent" and we'll prioritize your request.